Social Trends – Are there social trends which could affect your offering? Location – Where is the organisation? What type of building does it occupy? Organisational Culture/Politics – What type of culture does the business have? How is management structured? How are employee issues resolved?Ĭlients – What are your clients looking for? Do you overly rely on a few clients? Are there new clients you’d like to target? Operations – How are products and services being delivered?Ĭompetition – What are your competitors offering? Are you competitive? Are there any you aspire to be like? How are you staying ahead? Are there any new entries to watch? Government Policy – What is the governments short- and long-term policy on your industry? What is the oppositions policy? Could these affect your organisation? Marketing – How does the business approach marketing? What information is being communicated? Legislation – What legislation affects your industry? Are any reforms expected in the near future? Are there any landmark cases in the court which could lead to changes? Resourcing – What is needed to run the organisation? This could include people, machinery, buildings or anything else an organisation needs to operate.Įconomy – How is the economy where the organisation is operating? How sensitive is your industry to economic disruption? Unavoidable example right now is Brexit.įinance – How is the business funded and finances distributed within the organisation? Here are some examples of common issues to consider in your management system: Issues are often considered to be negative, but they can also be positive. This requirement requires you to document your organisations internal and external issues so they can be shared and reviewed, ensuring that all internal and external issues have been identified and considered, and remain up to date. Many organisations have this in some form, maybe a business plan or strategy, or it might simply be in a director’s head. Identifying the internal and external issues that impact your organisation is part of gaining a better awareness of your organisation, why it operates the way it does, and why it provides the products and/or services that it offers.
#THEME HOSPITAL ISO ISO#
ISO 14001:2015 goes on to add “Such issues shall include environmental conditions being affected by or capable of affecting the organization.”Ĭlause ISO 14001:2015 – 4.1 Internal and External IssuesĪ journey cannot begin if you don’t understand where you are starting from.
“The organization shall determine external and internal issues that are relevant to its purpose and that affect its ability to achieve the intended outcomes of its quality/environmental management system.” As such, Both of these standards have a clause which reads something similar to: Internal and external issues are part of understanding the organisation and its context, a common clause across all standards aligned with the Annex SL framework, which includes ISO 9001:2015 and ISO 14001:2015.